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Opening a support request and building a diagnostic bundle

Technical support for purchased WarDragon kits and active DragonScope subscriptions is requested through the support page. Supplying the right information up front resolves a request faster.

Where to open a request

Use the request form on the support page. Purchasing, configuration advice, and quote requests do not go through the support queue — use the contact form for those.

What to include

  • Product and configuration — tier (Pro or Elite) and form factor (Mobile or Drop-In)
  • Serial number or order reference
  • What you expected and what actually happened
  • Any error messages or screenshots
  • The steps that reproduce the issue
  • Output of the service status command below
  • A diagnostic bundle, built as described below

Service status

Run this on the unit and paste the full output into the request:

sudo systemctl status zmq-decoder dji-receiver dragonsync

Diagnostic bundle

These three commands write the boot log, network configuration, and USB device list to text files in your home directory:

sudo journalctl -b > ~/diag-journal.txt
ip addr > ~/diag-network.txt
lsusb > ~/diag-usb.txt

Attach all three files to the request. To copy them off the unit from a laptop:

scp dragon@<wardragon-ip>:~/diag-*.txt .

Note The network file contains the unit’s addresses and the journal contains service logs. Neither contains passwords or certificate contents, but review them before attaching if your deployment has disclosure rules.

Related

  • WarDragon User Guide, Section 10 — troubleshooting
  • WarDragon User Guide, Section 11 — support

WarDragon is manufactured by Millenium Products Inc. Technical support for purchased kits is requested through the support page. Purchasing and quote requests go through the contact form.