Warranty coverage and how to make a claim
What the hardware warranty covers, what it does not, and how to make a claim. The governing text is the Sales and Shipping Terms and the Terms of Use and Product License Agreement on the legal page; this article summarizes it.
Coverage
This warranty applies to WarDragon hardware sold and deployed in the United States. Products used or deployed outside the United States are not covered. Reseller agreements may carry separate warranty terms for their territories.
| Item | Warranty |
|---|---|
| Hardware — standard | 90-day limited warranty against defects in materials and workmanship under normal use, from date of delivery |
| Hardware — extended | Extended warranty coverage is available and may be included at no additional cost on certain orders. Whether extended coverage applies is determined by the applicable quote, purchase order, or contract vehicle. |
| Software, including DragonOS and the detection services | Provided as-is and as available, without warranty |
| DragonScope service | Governed by the DragonScope Service Agreement, not the hardware warranty |
| Remedy | Repair or replacement of the defective hardware, at Millenium Products’ discretion |
What is excluded
- Misuse or improper installation
- Environmental damage — including water ingress on a Drop-In unit installed without a suitable weatherproof enclosure
- Unauthorized modification or repair
- Normal wear and tear
- Damage caused by power surges, improper storage, or external electrical damage
- Damage caused by third-party antennas, amplifiers, or inline devices connected to the unit’s external ports
- Products integrated into third-party enclosures, trailers, or systems where the integration caused or contributed to the defect
- Products used or deployed outside the United States
Antennas, cables, and inline devices you supply
You may connect your own SMA antennas, coax, and inline devices to the unit’s external ports. Doing so does not void the warranty, provided the kit itself is not modified and the unit is not electrically damaged. Two things to keep in mind:
- Damage caused by an external device — a powered amplifier fed incorrectly, a transmitter connected to a receive port, reversed DC polarity — is electrical damage and is excluded from warranty coverage.
- No detection performance or range is guaranteed with any antenna, supplied or otherwise. Performance depends on the RF environment and installation. See Antennas: what ships, what you can change, and why range is not published.
Making a claim
Do not ship anything before opening a support request. A return merchandise authorization (RMA) number is required for all warranty returns. Shipments received without an RMA number cannot be processed.
- Submit a support request at the WarDragon support portal ↗. Describe the defect, include your order number, and note which kit is affected. Include photographs where the defect is visible.
- A member of the support team will contact you within a few business days of receiving your request to review the issue and, where a return is required, issue an RMA number.
- Ship the unit to Millenium Products using the address provided with your RMA. You are responsible for inbound shipping. Return shipping on approved claims is covered.
- Once received, Millenium Products will assess the unit and proceed with repair or replacement. You will be updated on status as the process progresses.
Note. Where this article and the Sales and Shipping Terms differ, the terms govern. Read them on the legal page.
WarDragon is manufactured by Millenium Products Inc. Technical support for purchased kits is requested through the support page. Purchasing and quote requests go through the contact form.